Trending Products

1 4

CUSTOMER SERVICE

Any questions? Contact our customer service team and we will try to respond within 24 hours, 7 days a week.

Monday - Friday: 8:00 a.m. - 8:00 p.m. Saturday - Sunday: 8:00 a.m. - 4:00 p.m.

✉️ info@toffeehive.com

Toffeehive

At Toffee hive, we strive to keep prices affordable so you can dress in style without emptying your wallet. Since we cover the shipping costs, your latest fashion finds will be delivered to your doorstep at no extra charge. If you have a question or need assistance, our friendly support team is just a click away and always happy to help.

Frequently asked questions

How can I return my order?

Not satisfied with your order? Before opening a dispute in your Klarna portal, please contact info@toffeehive.com

DISPUTE as the subject line and tell us what is going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

The expected delivery time has been exceeded. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed in the delivery process.

You can request the status via email from our customer service. Please provide your order number and send the email from the same email address you used to place the order.

Before opening a dispute in your Klarna portal, please contact info@storename with the subject line: DISPUTE and tell us what is going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

When can I expect my order?

We don't think you should pay too much for a product you want, so we ship products directly from our supplier. This saves on shipping, storage, and packaging costs, allowing us to offer products at a reasonable price.

The time frame for order fulfillment is divided into parts: Processing time: The order is approved, quality checked, and packaged. All orders are sent to the fulfillment center for shipping within 48 hours of placing the order.

Delivery time: This refers to the time it takes to ship the goods from the shipping center to the final destination. Delivery time is usually 8-16 business days.

Please note: Due to the coronavirus (COVID-19), there may be delays in the delivery of your package due to limited capacity in the transportation sector.

Not satisfied with your order?

Not satisfied with your order? Before opening a dispute in your Klarna portal, please contact info@storename with the subject line: DISPUTE and tell us what is going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

Where can I find my Track & Trace code?

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code does not show any information. Why is this?

Track & trace information is available from the moment your package arrives at the carrier. Please note that delays may occur and that it may take a little longer for the information to be forwarded to your order.

  • FREE shipping

    Orders in Australia are always shipped free of charge and insured with track & trace the next day with Australia post, Aramex, and FedEx.

  • MONEY-BACK GUARANTEE

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 5,000+ Happy Customers!

    Toffeehive has over 5,000+ satisfied customers, and we are rated 4.7/5.0